Transportation Operations Manager

2 weeks ago

Greeneville Tennessee, United States Covenant Logistics Group Full time
Job Summary

Covenant Logistics Group is seeking a highly skilled Transportation Management Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the execution of transportation operations, ensuring timely and efficient delivery of goods to our customers.

Key Responsibilities
  • Provide leadership and direction to assigned accounts, ensuring operational excellence and customer satisfaction.
  • Plan and execute daily cross-customer tactical transportation management activities, managing required responses and ensuring seamless execution.
  • Document, analyze, manage, and report on operations execution and employee performance management metrics, identifying areas for improvement and implementing corrective actions.
  • Supervise and create work process flows and training documents for operations functions, ensuring compliance with company policies and procedures.
  • Supervise methodologies to reduce spend and increase service, both within and across customers, identifying cost reduction and revenue generation opportunities.
  • Handle operational issues, directing, resolving, alerting, and communicating actions required and results, ensuring timely resolution and minimal disruption to operations.
  • Work with carrier management to maintain contracted lane rates, tariffs, and discounts, as well as core carrier base relevance to and current with new operational requirements.
  • Identify cost reduction, process improvement, and revenue generation opportunities, implementing changes to improve operational efficiency and customer satisfaction.
  • Provide mentoring and guidance to subordinates and other employees, ensuring knowledge transfer and skill development.
  • Responsible for operational execution of a specific segment of managed transportation execution (Shared or Full Service), owning order receipt, planning, and optimization, as well as carrier selection and tender for designated accounts.
  • Supervise a team of leads/coordinators/senior coordinators handling execution through track and trace functionality for every load and shipment, ensuring accurate data flow and exception resolution necessary for settlement and reporting.
  • Execute spot buys for hot, one-off, and/or unusual non-contracted lanes, informing carrier management of new contracted purchase requirements.
  • Responsible for accurate data flow and exception resolution necessary for settlement and reporting, ensuring timely and accurate financial reporting.
Requirements
  • Demonstrated leadership and success in tactical roles, with a strong track record of operational excellence and customer satisfaction.
  • Strong problem-solving, sound judgment, and good decision-making ability, with the ability to handle multiple projects concurrently.
  • Good multi-tasking skills, with the ability to prioritize tasks and manage time effectively.
  • Self-motivated with strong time management skills, maintaining effective working relationships with peer departments, service providers, and customers.
  • Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, PowerPoint, and related software applications.
  • Bachelor's Degree in Business, Supply Chain Management, Logistics, or related field preferred, with a minimum of four years of experience in transportation operations.

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