Regional Director

6 days ago

Miami, United States Affinity Management Services Full time
Job Title: Regional Director

At Affinity Management Services, we are seeking a highly skilled and experienced Regional Director to join our team. As a Regional Director, you will play a pivotal role in cultivating positive relationships with the association's board of directors, providing comprehensive assistance to unit owners, and overseeing vendor relations and work quality.

Key Responsibilities:
  • Supervise and provide leadership to Community Association Managers (CAMs) and other positions within the region, ensuring effective management and support across all locations.
  • Develop, nurture, and manage positive and productive relationships with the association's board of directors, ensuring effective collaboration and communication.
  • Oversee the performance and activities of association vendors, ensuring their cooperation and the quality of work provided when servicing the association.
  • Monitor and review the association's finances, ensuring CAMs provide accurate financial statements. Provide guidance to the board for making sound financial decisions based on these reviews.
  • Ensure CAMs prepare the association's annual budget, conducting detailed analyses of expenses, and offer recommendations for necessary funding to meet financial responsibilities.
  • Ensure CAMs offer comprehensive administrative support, including the preparation of essential documentation to facilitate the smooth running of association meetings.
  • Oversee the receipt and processing of important correspondence by CAMs, ensuring timely and appropriate responses.
  • Develop a comprehensive management plan to guide the board of directors, aligning goals and objectives and setting accurate expectations.
  • Ensure the creation of Requests for Proposals (RFPs) for job requests by CAMs. Review and analyze received bids to ensure accurate presentations of project specifications.
  • Serve as the point of escalation for association emergencies, providing support to CAMs in making timely and effective decisions.
  • Oversee major improvement projects managed by CAMs, particularly those exceeding $10,000 in capital. This includes reviewing RFPs, coordinating meetings, and monitoring vendor interactions.
  • Establish clear, thoughtful, and consistent communication with the board, unit owners, vendors, and government agencies, conveying critical information, updates, and instructions as needed.
  • Develop meaningful professional relationships with CAMs reporting to them, fostering a collaborative and supportive work environment.
  • Train and develop CAMs on AMS processes and procedures, helping them reach their full potential.
  • Conduct monthly meetings with CAMs and check in regularly with the team to ensure alignment, address concerns, and provide ongoing support.
  • Create a weekly schedule to visit all properties within their portfolio, ensuring consistent oversight and engagement.
  • Attend meetings with the leadership team and provide clear updates on any challenges and success stories.
  • Represent Affinity Management Services values at all times.
Requirements:
  • Active Community Association Manager License
  • Strong customer service, communication, and interpersonal skills.
  • Effective written and verbal communication skills.
  • Highly organized, people-oriented individual.
  • Ability to work under tight deadlines and prioritize effectively.
  • Ability to present and communicate in front of large audiences.
  • Coaching and training abilities.
  • Intermediate to advanced command of computer hardware/software, including Microsoft Office suite.
  • Valid Driver's License.
Preferred Education and Experience:
  • Associate's degree required (preferred concentration in Business, Real Estate, and/or Hospitality).
  • 4+ years of Community Association Management and/or business experience with increasing levels of leadership and management responsibility.
  • Proficiency in Microsoft Office Applications and Property Management systems.
Working Conditions:
  • Full-time position with variable hours and potential weekend work.
  • Frequent travel (more than 50%) to on-site locations.
  • Indoor and outdoor work, including property inspections.
  • Physical requirements, including hearing, visual acuity, mobility, and lifting.

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