Customer Service Representative

2 days ago

Miami Beach, Florida, United States Cadillac Hotel & Beach Club, Autograph Collection Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at the Cadillac Hotel & Beach Club, Autograph Collection. As a Customer Service Representative, you will be responsible for providing excellent service and preparing prompt food and beverage to guests while maximizing sales and guest satisfaction.

Key Responsibilities

  • Provide excellent customer service and maintain a professional presence at the cashiers station at all times.
  • Process financial/guest transactions in an accurate, efficient, and timely manner.
  • Prepare and serve menu items such as coffees, drinks, sandwiches, salads, etc. in a prompt and professional manner.
  • Follow food and beverage preparation and usage instructions to minimize waste.
  • Up-sell menu items and specials to maximize food and beverage revenues. Work within policy to accommodate guests' special food and drink requests.
  • Ensure adequate supply of plates, utensils, napkins, and other supplies throughout shift; replenish/restock supplies and inventory according to established procedures and guidelines.
  • Perform all pre-shift and post-shift duties, side-work, and related paperwork.
  • Maintain a clean, neat, and well-organized work area, including but not limited to refrigerators, display cases, counters, and seating areas. Report all unsafe or malfunctioning equipment, safety hazards, or maintenance problems to management.
  • Complete pre, running, and post shift side-work requirements.
  • Ability to multi-task with the needs of the business.
  • Know all pricing, promotions, and discounts that apply to pricing.
  • Knowledge of all amenities to properly transact and deliver to its completion.
  • Adheres to appearance, hygiene, and uniform standards.
  • Responsible for opening, closing, and running duties of cash handling policies and cash out process.
  • Adhere to all internal controls, policies, and procedures.
  • Attend all department and pre-shift meetings.

Requirements

  • High School Diploma or GED. 1 year of cash handling and food preparation experience.
  • Must be able to communicate clearly with guests, customers, supervisor, and fellow employees in English.
  • Must be able to analyze routine data to make appropriate judgments regarding the process of the food & beverage department.

Work Environment and Context

  • Must be able to work standing for long periods of time and be able to handle stressful conditions.
  • Must be able to lift 50 lbs.
  • May be required at times to work holidays and/or weekends.

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