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Client Support Specialist

2 months ago

Roseville, United States Metal Supermarkets Full time
Client Support Specialist Job Description

Position Overview:

As a Client Support Specialist, you will be engaged in a full-time role, working five days a week without the need for evening or overnight hours.

We are dedicated to fostering career growth and development within our organization, emphasizing internal promotions and providing numerous opportunities for advancement.

Exceptional performance and achievements are recognized and rewarded within our company culture.

Key Responsibilities:

  • Establish a welcoming and professional atmosphere for clients
  • Stay updated on our offerings and the latest promotions
  • Maintain a positive demeanor and pursue excellence
  • Assist in resolving client inquiries and relay feedback to the product development team
  • Possess foundational knowledge in accounting
  • Exhibit flexibility with scheduling and operational hours

Required Qualifications:

  • At least one year of experience in a customer service role
  • Proficient in computer applications, including MS Office
  • Strong communication and listening skills
  • Excellent telephone manners
  • Fluent in both written and spoken English
  • Solid mathematical capabilities
  • Organized and able to manage multiple tasks
  • Adaptable to various requests and solutions
  • Confident in troubleshooting and providing effective solutions

Company Overview:

Metal Supermarkets stands as the premier supplier of small-quantity metals, with numerous locations across the U.S., Canada, and the U.K. We provide a diverse array of metal products and cutting services to both businesses and individual consumers. Our dedication to outstanding customer service distinguishes us as the preferred choice for metal solutions.

Compensation: Competitive hourly wage with potential bonus opportunities

Benefits: Health and dental insurance

Employment Type: Full-time

Educational Requirement: High school diploma or equivalent

Work Environment: On-site