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Lead Retail Operations Manager

2 months ago

Elizabeth, New Jersey, United States Tapestry Full time

Tapestry - Retail Operations Manager

Tapestry is a renowned global lifestyle brand celebrated for its vibrant, innovative, and uplifting designs. In the role of Retail Operations Manager, you will play a pivotal role in steering the strategic growth of the business while achieving financial objectives through effective leadership and team empowerment.

  • Building and nurturing client relationships through proactive engagement
  • Executing initiatives that drive business performance
  • Ensuring compliance of sales teams with client expectations
  • Delivering ongoing coaching on sales methodologies
  • Developing a talent pipeline through recruitment and training efforts

As a representative of the brand, you will collaborate with corporate teams, uphold brand aesthetics, and analyze market trends to enhance sales performance. The ideal candidate will possess a commitment to excellence, demonstrated leadership capabilities, and strong business insight.

Essential Skills and Competencies:

  • Commitment to excellence
  • Proven track record in developing and retaining high-performing talent
  • Outstanding client service abilities
  • Strong business insight
  • Exceptional verbal and written communication skills

Qualifications and Experience:

  • 5+ years of management experience in luxury retail
  • Bachelor's degree is preferred

Core Competencies for All Employees:

  • Courage
  • Creativity
  • Customer Focus
  • Dealing with Ambiguity
  • Drive for Results
  • Interpersonal Savvy
  • Learning Agility

Core Competencies for All People Managers:

  • Strategic Agility