IT Technical Specialist
4 days ago
Medtelligent, a leading provider of assisted living software, is seeking an IT Technical Specialist to join its team. As a key member of our support services department, you will be responsible for delivering exceptional technical assistance to employees across the organization.
**Job Summary:**
We are looking for a highly skilled and motivated individual with 2-5 years of experience in IT support or a similar role. Your expertise in Windows and iOS operating systems, networking principles, and hardware maintenance will be invaluable assets in this position.
Key Responsibilities:
- Provide technical support to employees via phone, email, and in-person interactions
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Maintain accurate records of support requests and resolutions using Jira Service Desk
- Collaborate with other departments to ensure seamless integration of technology solutions
Requirements:
- 2-5 years of experience in IT support or a similar role
- Strong understanding of Windows and iOS operating systems and common applications
- Experience with Google Workspace Admin, Microsoft 365 Admin, Slack, Rippling, and Atlassian Service Desk
Preferred Qualifications:
- Experience working in a fast-paced SaaS environment
- Familiarity with ticketing systems and remote desktop tools
Benefits:
- Competitive salary ($55,000 - $65,000 per year)
- Opportunities for professional growth and development
- Collaborative work environment
- Recognition and rewards for outstanding performance
What We Offer:
- A dynamic and supportive team environment
- Opportunities for advancement and career growth
- Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) plan matching
- Flexible work arrangements and work-life balance
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