Customer Service Coordinator

1 week ago


Reading, Pennsylvania, United States Penske Full time
About the Role

Penske Logistics is seeking a highly skilled and bilingual Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers across the country.

Key Responsibilities
  • Monitor route status and provide timely updates to customers
  • Communicate effectively with customers and drivers through verbal and written communication methods
  • Process customer requests and escalate non-routine inquiries to resolve operational issues
  • Collect and analyze data to identify trends and areas for improvement
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements
  • Previous customer service experience required
  • Bilingual skills (Spanish) required
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Regular, predictable attendance and flexibility to work weekends and holidays required
What We Offer
  • Competitive hourly rate
  • Opportunity to work with a leading logistics company
  • Professional development opportunities
  • Collaborative and dynamic work environment
About Penske Logistics

Penske Logistics is a leading provider of supply chain management and logistics services. We deliver value through our design, planning, and execution in transportation, warehousing, and freight management. Visit our website to learn more about our company culture and values.



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