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Patient Services Representative II
2 months ago
Nemours Children's Health is seeking a highly skilled Patient Services Representative II to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.
Key Responsibilities- Patient Care: Provide professional and caring service to patients, families, and visitors, ensuring a positive experience in our office.
- Scheduling and Coordination: Schedule and confirm appointments, obtain authorization and pre-certification, and document referrals and no-shows.
- Medical Records: Maintain accurate and up-to-date medical records, including filing, scanning, and retrieving documents as needed.
- Financial Transactions: Register patients, collect payments, post charges, and provide receipts, ensuring accurate financial transactions and cash reconciliation.
- Supply Management: Order and maintain inventory of supplies and forms, ensuring a well-stocked office environment.
- Communication: Answer phone calls, respond to emails, and communicate with patients, families, and healthcare providers in a professional and respectful manner.
- Education: High School diploma or equivalent required.
- Experience: 2 years minimum medical experience, with preference for clerical experience in a physician's office and EPIC experience.
- Skills: Computer/typing skills required, with proficiency in Microsoft Office and EPIC.
- Medical/Dental/Vision Insurance
- Tuition Reimbursement/Continuing Education Support
- 403(b) Retirement Plan
- Paid Time Off (PTO), VTO (Volunteer Time Off) and 6 paid holidays
- Professional/Clinical growth opportunities
- Work Life Benefits
