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Client Support Specialist

2 months ago

Oakland, California, United States ITS ConGlobal Full time

About the Role

ITS ConGlobal is a prominent provider of intermodal rail terminal services, specializing in auto loading and unloading, as well as container depot services. We pride ourselves on delivering outstanding service, a comprehensive range of offerings, and a robust safety record. We are currently seeking a Customer Service Representative to enhance our operations.

Position: Customer Service Representative

  • Ensure precise documentation of customer equipment inventory and activities
  • Foster and maintain professional communication with clients
  • Accurately log all inbound and outbound equipment transactions
  • Input repair estimates for equipment owners
  • Secure necessary approvals from equipment lessors and owners
  • Coordinate equipment surveys
  • Modify repair estimates as required
  • Update systems upon equipment repair completion
  • Prepare daily billing documentation for repaired units
  • Manage monthly storage and billing reports
  • Collaborate on scheduling with the yard supervisor
  • Prioritize equipment repairs in conjunction with the shop supervisor
  • Maintain system updates for equipment repairs and movements

As we experience growth, our team is expanding. We provide full-time employees with opportunities for career development, competitive compensation, benefits, a 401K plan, and vacation time.

Qualifications

  • High school diploma or equivalent
  • Proficient in Microsoft Office Suite
  • Dynamic and customer-oriented
  • Excellent organizational abilities
  • Strong verbal and written communication skills
  • Polite customer engagement
  • Valid driver's license
  • Consistently meets performance benchmarks
  • Working hours: Monday-Friday, 7am-5pm

All qualified applicants will be considered without regard to race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status, or national origin.