Education Success Specialist
7 days ago
We are seeking an experienced Education Success Specialist to join our team at Incident IQ, a leading provider of SaaS solutions for K-12 schools. As a key member of our customer success team, you will play a critical role in ensuring the satisfaction and success of our clients.
As a Customer Success Manager at Incident IQ, your primary responsibility will be to serve as the primary point of contact for our K-12 customers. You will work closely with our implementation and sales teams to ensure seamless onboarding and handoff processes. Your goal will be to foster strong relationships, drive product adoption, and advocate for customer needs within our organization.
In this role, you will be responsible for:
- Collaborating with cross-functional teams to deliver exceptional customer experiences
- Developing deep understanding of each customer's unique goals and challenges
- Proactively managing and retaining a portfolio of K-12 education customer accounts
- Conducting regular check-ins with customers to assess their needs and provide ongoing guidance
Requirements
To be successful in this role, you will need:
- Bachelor's degree in Education, Business, or related field
- 5-7 years' experience in customer success, account management, or similar role, preferably in the SaaS industry
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
What We Offer
We offer a competitive salary based on experience, with a benefits package that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO). Our dynamic and collaborative environment is dedicated to whole-person growth, where employees can develop personally and professionally. We empower K-12 schools to run efficiently, allowing for a better classroom experience for students to thrive.
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