Senior Branch Manager

5 days ago

Kent, Ohio, United States Kalsee Credit Union Full time
Job Overview

Kalsee Credit Union is a mission-driven financial institution dedicated to building strong relationships and promoting financial well-being. As a Senior Branch Manager, you will play a key role in driving branch productivity, developing and mentoring team members, and ensuring exceptional member service.

Key Responsibilities
  • Coaching and Development: Train, mentor, and develop Assistant Branch Managers in their roles, providing guidance and leadership. Develop stratification programs to enhance their skills in operational management, coaching, and leadership.
  • Branch Management: Oversee daily branch operations to ensure high levels of employee engagement and member satisfaction. Implement strategies to improve branch productivity, profitability, and operational efficiency.
  • Project Support: Collaborate with other credit union departments and senior management to assist in various projects, such as product launches, process improvements, or system enhancements. Lead the credit union's Continuous Improvement Team (CIT) to drive new ideas and independent thought.
  • Team Leadership: Foster a positive and inclusive work environment, promoting teamwork and employee engagement. Lead by example, setting high standards of professionalism and service for the branch staff.
  • Compliance and Risk Management: Ensure branch operations adhere to all applicable laws, regulations, and internal policies. Mitigate risks by proactively identifying potential issues and implementing corrective actions as needed.
Requirements
  1. High School Diploma or equivalent required
  2. Bachelor's degree in a related field preferred
  3. 3+ years of financial industry experience required
  4. 2+ years of leadership experience required
  5. 2+ years of coaching and development experience preferred
  6. Ability to learn and apply various software applications
  7. High degree of accuracy and attention to detail
  8. Prior experience in a retail service environment, including cash handling and member service, preferred

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