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Customer Service Coordinator

4 weeks ago

Swedesboro, New Jersey, United States Penske Truck Leasing Full time
Job Summary

A Customer Service Coordinator is responsible for working with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.

Key Responsibilities
  • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
  • Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
  • Assure that all Penske Rental units are maintained and prepared for customers.
  • Ensure parts are available for scheduled work.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide customer service, assuring customers are satisfied and will return for additional business.
  • Maintain shop productivity by optimizing the work plan.
  • Coordinate with district billing clerks as necessary.
  • Other projects and tasks as assigned by supervisor.
Requirements
  • 2 years of customer service experience required.
  • At least 1 year of hands-on mechanical experience required.
  • 2 years of supervisory experience preferred.
  • At least 2 years of service department administration preferred.
  • High School diploma or equivalent required.
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred.
  • ASE certification preferred.
  • Prior experience with service scheduling programs and diagnostic programs preferred.
Physical Requirements
  • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended lengths of time throughout their scheduled working period.
  • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
  • The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
  • The associate must be able to safely work in all weather conditions.
  • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.