Customer Service Representative
2 weeks ago
GENERAL PURPOSE OF THE ROLE:
Under the supervision of the Customer Service Supervisor, this position assists in the accurate management of all inbound deliveries and outbound customer orders. He/she will interact frequently with customers providing knowledge and expertise to fulfill their requests.
First shift CSR
- Thurs. 9a-6p
- Fri. 9a-6p
- Sat. 6a-6p
- Sun. 6a-6p
- Sat. 6p-6a
- Sun. 6p-6a
- Mon. 9p-6a
- Tues. 9p-6a
DUTIES AND RESPONSIBILITES:
- Scheduling of all inbound deliveries & customer order pick ups.
- Communicate directly with all drivers arriving at Lakeside.
- Ensure all inbound paperwork is signed & filed accordingly.
- Ensure all outbound BOL’s are signed & filed accordingly.
- Prepare all special labels, customer placards, etc. for orders & ensure warehouse staff apply to product as requested by customer.
- Daily interactions with warehouse management and staff.
- Input all outbound customer orders, ensuring accuracy & product availability.
- Input & follow up on completion of all customer inbound deliveries.
- Act as liaison between Lakeside and customer in reporting any concerns or discrepancies with inbound deliveries and / or customer orders.
- Process BOL’s & weight sheets for all outbound orders, email final copies to customer.
- Any additional tasks within scope and ability as requested.
JOB REQUIREMENTS:
- High School Diploma or equivalent.
- Ability to clearly speak, read, and write in English.
- Excellent computer skills.
- Knowledge Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Ability to respond to a large influx of emails daily.
- Ability to pass a preemployment drug test.
- Excellent leadership skills.
- Excels as a team player.
- Ability to multitask and meet deadlines.
- Ability to maintain regular and predictable attendance.
- Ability to read and understand Standard Operating Procedures (SOPs).
- Ability to add, subtract multiply and divide in all units of measurements.
- Understand and abide by all safety regulations as well as policies and procedure set forth by.
- Thomas Foods International, USA.
About Staffing Connection Inc.:
As an organization, we specifically address the unique requirements of our clients. We have developed a unique team of specialized professionals to address your hiring solutions. Whatever your hiring needs, our top-rated professional staffing firm can give you quick access to highly skilled professionals you might not find on your own. Let us ease your workload and provide peace of mind that none of your important projects or hiring needs will be delayed.
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