Customer Service Representative

3 days ago

Stamford, Connecticut, United States The Cincinnati Insurance Companies Full time
Make a Difference with a Career in Insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. We're seeking an extraordinary individual to join our talented team as an Account Manager in our Customer Care Center.

Our service-oriented, ethical, knowledgeable, and caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

As an Account Manager, you'll be responsible for handling policies being serviced by the Cincinnati Customer Care Center on behalf of our independent agents. You'll act as the primary point of contact for policyholders and agencies, creatively resolving challenges and obstacles to provide superior customer service.

Key Responsibilities:

  • Manage tasks using proficient time management, organizational skills, and collaboration
  • Identify and explain coverage gaps and exposures to insureds using language understandable to non-insurance professionals
  • Underwrite and price policies, including direct correspondence with policyholders
  • Analyze reports to determine profitability and pricing needs for renewal and new business opportunities
  • Maintain overall quality and efficiency of work performed on the team
  • Meet high demand of requests within stated service standards while maintaining accuracy

Requirements:

  • Experience with underwriting and/or risk selection within a carrier or agency required
  • Ability to analyze situations and make decisions
  • Clearly explain complex insurance issues to customers with little to no insurance knowledge
  • Learn coverage forms, company products, company appetite, and procedures
  • Work autonomously with attention to detail
  • Use various software and operating systems

We offer a competitive salary range of $50,000 - $95,000 annually, with opportunities for annual cash bonuses and stock incentives based on company and individual performance. Eligible associates may also receive hybrid work options, empowering them to work from home several days a week.

At Cincinnati, we promote a lifelong learning approach and provide the tools and training to be successful and become a trusted, respected insurance professional. We welcome and value a diverse workforce and grant equal employment opportunity to all qualified persons without regard to race, creed, color, sex, religion, national origin, age, disability, military service, veteran status, pregnancy, AIDS/HIV or genetic information, or any other basis prohibited by law.

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