IT Service Desk Manager

4 days ago


Dinan, Bretagne, United States Hoplite Solutions LLC Full time
Job Summary
We are seeking a highly skilled Enterprise IT Support Officer to join our team at Hoplite Solutions LLC. As an IT professional, you will provide technical support to our clients, ensuring seamless service delivery and meeting contractual performance criteria.

Compensation:
The estimated annual salary for this position is $95,000, which reflects our commitment to offering competitive compensation packages.

Key Responsibilities:
  • Use ITIL-based processes to streamline incident resolution, requests, and demands.
  • Analyze and troubleshoot technical problems without escalating to Tier 3 support.
  • Resolve technical issues and answer customer queries via telephone or self-service.
  • Provide basic user training on off-the-shelf applications and office products.
  • Maintain and update records and tracking databases.

Required Qualifications:
To succeed in this role, you must possess:
  • A TS/SCI clearance with Polygraph.
  • A BA/BS degree and 4 years of experience, or equivalent combination of education and work experience.
  • Experience with servers, printers, and peripheral devices.
  • Customer certification in CMA or DMA.
  • Expertise in TCP/IP and general networking issues.
  • Ability to thrive and succeed in a challenging environment.

Benefits:
Hoplite Solutions LLC offers a comprehensive benefits package, including a 7% employer 401k contribution, fully paid healthcare, outstanding training benefits, company-funded life insurance, and short-term disability insurance.

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