Senior IT Technician
4 hours ago
We are seeking a highly skilled Senior IT Technician to join our team at TeamLogic IT. As a key member of our technical services team, you will be responsible for ensuring the smooth operation of our clients' IT systems and providing exceptional support to their end-users.
Key Responsibilities- Provide timely and effective resolution of end-user issues via phone, email, and web portal
- Provisioning and system setup for new hires
- Prioritize incidents and service requests according to defined processes to meet defined SLAs
- Use remote tools and diagnostic utilities to aid in resolving support requests
- Perform hands-on fixes at the desktop level when remote tools are not appropriate
- Installing and configuring hardware and software components throughout various network infrastructure devices
- Server administration via Active Directory, File & Print services, DNS, DHCP
- Network firewall and switch administration and maintenance
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Establishing good relationships with all departments and colleagues
- Ensuring company safety and security standards are met
- Prior Managed Services Provider Experience preferred
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience
- Exceptional written and oral communication skills
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS
- Experience writing proposals for technical solutions to fulfill business needs
- Strong understanding of technology and business productivity systems
- Active Directory knowledge and experience
- Experience with UTM firewalls a plus
- Experience with cloud platforms (Azure/AWS) and migrations a plus
- Certifications preferred
- Ninja RMM and Autotask PSA Experience a plus
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
- Good problem-solving skills
- Excellent customer service skills
- Ability to work under moderate supervision
- Sales Engineering experience a plus
- Microsoft Server certification preferred
- Microsoft Desktop operating systems certification preferred
- Valid Driver License and ability to drive to customer locations when required
- CompTIA Net+, CompTIA Cloud+, and/or CompTIA Security+ certifications preferred
We are a national provider of technology services and solutions, with over 200 locations across North America and more than 500 technicians. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security, and flexibility for their IT infrastructure.
We are committed to a People First Culture, providing our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving.
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