Support Specialist

2 weeks ago


Indianapolis, Indiana, United States Schneider Geospatial Full time
About the Role

We are seeking a highly skilled Support Specialist to join our team at Schneider Geospatial. As a key member of our support team, you will provide exceptional remote customer service to clients and end-users of our desktop and SaaS applications.

Key Responsibilities
  • Provide timely and effective support to clients via phone and email
  • Analyze and troubleshoot technical issues related to hardware and software
  • Implement solutions to resolve client issues
  • Document and record case communications
  • Manage multiple cases simultaneously
Requirements
  • Demonstrated problem-solving and analytical skills
  • Experience with Structured Query Language (SQL) and basic script programming
  • Strong work ethic and proactive approach
  • Friendly, personable, and quick to establish rapport with clients
Preferred Qualifications
  • Experience with GIS, specifically ESRI ArcGIS products
  • Experience with Schneider Geospatial's software products
  • Experience with local government operations, especially pertaining to land assessment and taxation, infrastructure and asset management, and E911
About Schneider Geospatial

Schneider Geospatial is a technology leader providing innovative industry-leading solutions for GovTech and related markets. We are committed to exceptional customer service and providing solutions that bring significant value to our clients' organizations.


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