Customer Service Duty Leadership Role

7 days ago

Atlanta, Georgia, United States Menzies Aviation Full time
Duty Manager Role at Menzies Aviation

We are looking for a highly motivated and experienced Duty Manager to join our team at Menzies Aviation. As a key member of our operations, you will be responsible for overseeing customer service operations on your shift, ensuring seamless interactions between customers and our staff.

About the Job

This is an exciting opportunity to join a leading fueling company in the world. You will be part of a dynamic team that values innovation, teamwork, and customer satisfaction.

Key Responsibilities
  • Full accountability to the Customer Service Manager for Health & Safety issues, operational and financial performance of your shift.
  • Planning resource allocation in each business unit for your shift.
  • Routine liaison with customer representatives.
  • Liaison with internal and external customers and agencies.
  • Producing routine reports.
  • Support the development of business units with accurate and timely project work.
  • Ensuring compliance with all internal and external operational and administrative requirements.
  • Perform as a mentor to other employees.
  • Required to attend the mandatory training imposed by the Company and Airlines as per job role.
  • Provide training to employees in accordance with Company and Airline standards.
  • Complete investigations and report compliance to the Sr. Management Team.
  • Handling of all employee-related issues, focusing on improving performance, professional conduct, and ensuring attendance reliability.
Requirements and Qualifications
  • Must be at least 18 years of age.
  • Must pass pre-employment drug screen.
  • Must have current valid US driver's license.
  • Ability to proficiently read, write, and speak English.
  • Excellent communication skills.
  • Must have a positive, can-do, upbeat personality.
  • Able to remain calm under pressure.
  • Must excel in time management skills and require minimal supervision.
  • Able to stand for long periods of time at the ticket counter and gate check-in areas.
  • Must be comfortable lifting 70lbs.
  • Must pass FBI background check and obtain US Customs seal.
  • Must be available and flexible to work variable shifts, including weekends and holidays.
  • Management experience in the Airport Ground Handling business.
  • Advanced Computer Skills Required.
  • Previous management experience and a demonstrable track record of passenger services success.
  • Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.
  • Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment.

The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping.

The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

  • Facilities Leadership Role

    3 weeks ago

    Atlanta, Georgia, United States ABM Industries Full time

    **Job Description**We are seeking a Facilities Leadership Role to join our team at ABM Industries. As a Facilities Leadership Role, you will be responsible for overseeing the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met.This role requires strong leadership and...

  • IT Leadership Role

    1 week ago

    Atlanta, Georgia, United States United Gaming, LLC Full time

    Job Title:IT DirectorAbout the Opportunity:We are seeking a highly skilled and experienced IT Director to join our team at United Gaming, LLC. The successful candidate will be responsible for overseeing and maintaining all essential IT operations, leading major projects, and developing strategic IT plans.Key Responsibilities:Oversee and maintain all...

  • Production Leadership Role

    1 week ago

    Atlanta, Georgia, United States CKS Packaging Inc. Full time

    About the JobWe are currently recruiting for a Production Leadership Role at our Atlanta-based facility. As a key member of our team, you will be responsible for overseeing the production process, implementing efficiency improvements, and ensuring compliance with company policies and procedures.This is an exciting opportunity for a motivated individual to...

  • Experienced Sales Leadership Role

    2 weeks ago

    Atlanta, Georgia, United States Daltile Full time

    Role OverviewThe Showroom Manager is a key leadership position responsible for driving sales growth and customer satisfaction in the assigned markets.About DaltileDal-Tile, a leading manufacturer and marketer of ceramic, porcelain, glass, and metal tile products, seeks an experienced sales leader to join its team. With over 9,500 employees in North America,...

  • Nursing Leadership Role

    2 weeks ago

    Atlanta, Georgia, United States Emory Healthcare Full time

    OverviewWe are seeking a skilled Nursing Leadership Role to join our team at Emory Healthcare. This is an excellent opportunity for a dedicated professional to take on a challenging role and make a meaningful impact in the healthcare industry.This position will be responsible for managing a team of nurses and providing exceptional patient care. The ideal...

  • Fast Food Leadership Roles Available

    2 weeks ago

    Atlanta, Georgia, United States The Restaurant Zone Full time

    Job Title: Fast Food ManagerAbout Our Company: RestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We focus on key roles for restaurants and hospitality, working with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro's, McDonald's, Domino's, Cracker Barrel, Google, and...

  • Technical Leadership Role

    7 days ago

    Atlanta, Georgia, United States MAU Workforce Solutions Full time

    Job DescriptionMAU Workforce Solutions is seeking a highly skilled Lead Software Engineer to join our supply chain operations group. As a technical leader, you will have extensive experience in Java development, strong leadership abilities, and a passion for driving continuous improvement within development teams.Required Skills and Qualifications10+ years...

  • Operations Manager

    4 weeks ago

    Atlanta, Georgia, United States Hob Nob Full time

    Job SummaryWe are seeking an experienced Operations Manager to lead our restaurant team at Hob Nob. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest service, and driving sales growth.About the RoleThe successful candidate will have a proven track record in...

  • Service Supervisor Role

    1 week ago

    Atlanta, Georgia, United States Hendrick Automotive Group Full time

    About the RoleThe Service Supervisor Role is a critical position within our organization, requiring strong leadership skills, technical knowledge, and excellent communication abilities. As a Service Supervisor, you will oversee the daily operations of the service department, manage staff, and ensure seamless delivery of services to our customers.

  • Financial Leadership Role

    1 week ago

    Atlanta, Georgia, United States Cherry Bekaert Advisory, LLC Full time

    Cherry Bekaert Advisory, LLC invites applications from qualified professionals for the role of Audit Manager in our Atlanta office. This is an exciting opportunity to leverage your technical expertise and leadership skills to support our client-facing teams.The successful candidate will have a proven track record in public accounting, with experience in...

  • Sanitation Leadership Role

    4 weeks ago

    Atlanta, Georgia, United States The Judge Group Full time

    The Judge Group is currently seeking a highly qualified Sanitation Leadership Role in the food industry. This role involves overseeing the sanitation department and ensuring compliance with established standards for product quality.About the Role:This position requires a strong leader to assist in the daily evaluation of product quality, ensure proper...

  • Tax Leadership Role

    2 weeks ago

    Atlanta, Georgia, United States Staff Financial Group Full time

    About the OpportunityStaff Financial Group is seeking an experienced Tax Director to join its team in a key succession planning role, with a projected advancement to VP of Tax within 3-4 years. This high-impact position will drive tax strategy, ensure compliance, and support the company's growth trajectory.Key ResponsibilitiesStrategic Tax Planning and...

  • Food Service Leadership Position

    1 week ago

    Atlanta, Georgia, United States Global Concessions Full time

    Restaurant Leadership PositionThe estimated annual salary for this position is $58,000 - $68,000.About Global ConcessionsWe are a leading hospitality company that prides itself on delivering exceptional culinary experiences through our diverse range of restaurants. Our team is passionate about quality, innovation, and customer satisfaction.Job OverviewThis...

  • Nursing Leadership Role

    3 weeks ago

    Atlanta, Georgia, United States Grady Health System Full time

    Grady Health System is offering a rewarding career opportunity for an experienced professional as a Nursing Leadership Role. We are seeking a skilled and dedicated individual to oversee the nursing quality of care in our Ambulatory Care Specialty clinics.About UsWe offer a range of career paths for professionals like you. Whether you're looking to advance...

  • Project Manager

    1 month ago

    Atlanta, Georgia, United States Rev Full time

    Rev.io is a cutting-edge software company that provides innovative solutions for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in various industries.We are seeking a highly skilled Project Manager to join our team. This role will be responsible for accurately forecasting and driving...

  • Information Technology Leadership Role

    2 weeks ago

    Atlanta, Georgia, United States Atlanta Legal Aid Society Full time

    The Atlanta Legal Aid Society seeks an experienced Director of Information Technology to lead its IT team and drive strategic technology initiatives. As a member of the senior leadership team, you will report directly to the Executive Director and be responsible for overseeing all aspects of the organization's information technology needs.About UsFounded in...

  • Guest Services Leadership Position

    1 week ago

    Atlanta, Georgia, United States Evolution Parking & Guest Services Full time

    Leadership Opportunity in Guest ServicesEmerge as a leader in the industry with Evolution Parking & Guest Services! As a key member of our team, you will play a vital role in shaping the future of our organization. Join us as a Guest Services Leadership Position candidate!Your primary responsibility will be to oversee and coordinate all aspects of valet...

  • Design Leadership Role

    1 week ago

    Atlanta, Georgia, United States Toland Mizell Molnar Full time

    We are seeking a highly skilled and experienced Senior Architect to lead our design teams in creating innovative healthcare facilities.This position offers a unique opportunity to work on high-visibility projects, collaborate with top MEP team members, and interface with clients at every stage of the design process. As a Senior Architect, you will be...

  • Customer Service Operations Manager

    1 month ago

    Atlanta, Georgia, United States Community Southern Bank Full time

    Job SummaryCommunity Southern Bank seeks a seasoned Customer Service Supervisor to lead our Atlanta-based team. As a key member of our operations department, you will be responsible for ensuring exceptional customer service while driving productivity and efficiency.About the JobWe are looking for an experienced professional with a strong background in...

  • Culinary Leadership Role

    2 weeks ago

    Atlanta, Georgia, United States Buckhead Life Restaurant Group Full time

    Fine Dining ExperienceWe are recruiting a highly skilled Sous Chef to join our culinary team at Kyma, Bistro Niko, and Chops Lobster Bar. As a senior member of our team, you will play a crucial role in delivering exceptional dining experiences.The ideal candidate should have a minimum 2 years' experience in a leadership position in a reputable fine dining...