Commercial Account Manager

5 days ago


East Syracuse, New York, United States Carrier Full time
About the Job

We are seeking a highly motivated and results-driven Senior Customer Service Associate to join our team in East Syracuse, NY. As a key member of our Commercial Sales team, you will be responsible for providing exceptional customer service to external and internal Commercial customers via telephone and email.

Key Responsibilities:

  • Communicate with external and internal Commercial customers to build strong business relationships and drive sales growth in the parts business.
  • Provide pre-delivery and post-sale customer service support, including parts selection and ordering, pricing and availability, expediting delivery, and basic technical support.
  • Provide basic technical support for residential, light and heavy commercial products and applications.
  • Primary support and backup for other Commercial cases.
  • Promote and participate in cross-functional duties and projects as needed.
  • Participate in problem resolution with suppliers, warehouses, internal departments, and technical engineering.

Requirements:

  • Bachelor's Degree or equivalent experience.
  • 5+ years customer service experience in a call center setting or similar environment.
  • Excellent communication and analytical skills.
  • Ability to handle multiple tasks and prioritize work effectively.

Salary Range: $61,213 - $107,122 Annually



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