Commercial Account Manager
5 days ago
We are seeking a highly motivated and results-driven Senior Customer Service Associate to join our team in East Syracuse, NY. As a key member of our Commercial Sales team, you will be responsible for providing exceptional customer service to external and internal Commercial customers via telephone and email.
Key Responsibilities:
- Communicate with external and internal Commercial customers to build strong business relationships and drive sales growth in the parts business.
- Provide pre-delivery and post-sale customer service support, including parts selection and ordering, pricing and availability, expediting delivery, and basic technical support.
- Provide basic technical support for residential, light and heavy commercial products and applications.
- Primary support and backup for other Commercial cases.
- Promote and participate in cross-functional duties and projects as needed.
- Participate in problem resolution with suppliers, warehouses, internal departments, and technical engineering.
Requirements:
- Bachelor's Degree or equivalent experience.
- 5+ years customer service experience in a call center setting or similar environment.
- Excellent communication and analytical skills.
- Ability to handle multiple tasks and prioritize work effectively.
Salary Range: $61,213 - $107,122 Annually
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