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Unemployment Insurance Support Specialist

2 months ago

Wilmington, Delaware, United States Goodwill of Delaware and Delaware County Full time
Job Overview

Compensation: $15 per hour

Position Summary:
The selected candidates will play a vital role in assisting individuals within the resource room, guiding them through the process of submitting Unemployment Insurance applications and completing necessary verifications. Key responsibilities include:

  • Facilitating the submission of unemployment claims and addressing inquiries related to outstanding tasks and weekly certifications.
  • Inputting claimant information for unemployment benefits and providing support for in-person filings, verifications, and updates on web benefits and direct deposits.
  • Conducting interviews to ascertain eligibility for non-separation claims.
  • Identifying the appropriate state and federal unemployment programs based on prior employment history and claim specifics.
  • Entering and verifying data on computer systems to ensure accuracy in claims and benefit payments.
  • Managing forms related to lost checks, correcting claimant information, and addressing overpayments due to various discrepancies.
  • Organizing and reviewing claims files and related documents for accuracy and compliance.
  • Maintaining detailed records of claims processed on a daily and weekly basis.

Qualifications:
To be successful in this role, candidates should possess:

  • Exceptional customer service abilities.
  • Strong organizational skills.
  • The capability to lift up to 40 pounds.
  • A typing speed of at least 40 words per minute.
  • Proficiency in computer operations.