Customer Service Ambassador

12 hours ago


Duluth, Minnesota, United States Pier B Resort Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Pier B Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our resort guests.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring a positive first impression of our resort
  • Process guest arrivals and departures, handling check-ins and check-outs efficiently and accurately
  • Manage guest requests and concerns, resolving issues promptly and professionally
  • Maintain a clean and organized front desk area, ensuring a safe and comfortable environment for guests
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Previous customer service experience, preferably in a hospitality setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings
  • Physical ability to stand for long periods, lift up to 25 pounds, and move quickly and safely around the resort
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A fun and dynamic work environment
  • Discounts on resort amenities and services


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