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Tax Office Operations Manager
1 month ago
We are seeking a highly motivated and organized Associate Team Leader to support our tax office during the busy tax season. As a key member of our team, you will be responsible for ensuring the smooth operation of our office, providing exceptional customer service, and leading our team to achieve our goals.
Key Responsibilities:
- Support the Multi-Unit Team Leader in managing daily office operations
- Provide exceptional customer service to clients, ensuring their needs are met and exceeded
- Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
- Communicate essential information to office associates through daily huddles
- Ensure clients are scheduled properly and conflicts are resolved
Requirements:
- 1+ year of experience in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude and flexibility to work a flexible schedule
About Us:
H&R Block is a leading provider of tax preparation and financial services. We are committed to providing exceptional customer service and creating a positive work environment for our associates.
