Global Customer Service Representative
2 weeks ago
Responsibilities:
* Provide timely, accurate, and efficient service to customers via telephone, chat, email, or other methods.
* Assist customers with questions and troubleshooting issues related to our products and services.
* Process sales orders, provide order confirmation and tracking information, and handle post-shipment requests.
* Prepare accurate and timely export documents that meet US export regulations.
* Coordinate logistics with other departments and freight forwarding partners.
* Monitor, follow up, and resolve open orders.
* Identify and report any operational complaints according to Promega's Complaint Handling Procedures.
Requirements:
* High school diploma or equivalent.
* Minimum of two years of customer service experience.
* Ability to adapt, learn quickly, and multitask with interruptions.
* Strong time management and organizational skills.
* Exceptional written and verbal communication skills.
* Strong focus on customer satisfaction.
* Strong attention to detail.
Preferred Qualifications:
* Demonstrated ability to efficiently use Microsoft Office products.
* Working familiarity with ERP software.
At Promega, we value diversity and strive to create an inclusive workplace. We are proud to be an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.", "lang_code": "en-US"}
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