Operations Manager
2 days ago
The Operations Manager will be responsible for leading the store's warehouse and delivery operations, ensuring the efficient execution of daily activities, and driving sales and profit goals. This role requires strong leadership, coaching, and associate development skills, as well as the ability to manage multiple priorities simultaneously.
Key Responsibilities- Manage the warehouse team to ensure proper staffing, labor plan achievement, and execution of backroom standards.
- Oversee the delivery team to ensure program operations, proper staffing, compliance with delivery regulations, and efficiency of delivery services.
- Execute all daily store operational activities, ensuring Activity Planner tasks are completed and signed-off by the due date.
- Minimize shrink and damage expense by maintaining strong operational processes and asset protection controls.
- Manage inventory accuracy, ensuring accurate cycle counts, scan receiving, and fulfillment processes are completed.
- Oversee the shipping and receiving process, including Purchase Orders, Transfer Orders, and Reverse Flow process.
- Train and coach team to minimize product damages and employee accidents.
- Assist in leading the store to achieve business goals in revenue, expense reduction, customer satisfaction, inventory shrinkage, and profit.
- Manage the overall customer experience, including online customer reviews and delivery experiences.
- High School Diploma or Equivalent required, bachelor's degree preferred.
- Previous experience as a Warehouse Lead or Sales Lead, with experience in retail sales, receiving, inventory management, shrink prevention, last-mile delivery, and model store standards.
- Ability to work a flexible schedule, including evenings and most weekends.
- Excellent customer service and communication skills.
- Strong leadership, coaching, and associate development skills.
- Action-oriented, with strong skills in execution.
- Computer literacy, with Excel/Word/Handheld Unit experience preferred.
- Strong drive for results.
- Ability to manage multiple priorities simultaneously.
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws.
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