Room Service Attendant

1 week ago


Palmetto, Florida, United States Marriott Palmetto Resort & Spa Full time

Job Overview:

The Room Service Attendant is responsible for providing exceptional turndown service for guest accommodations. This role involves cleaning and refreshing guest rooms as necessary, along with performing various housekeeping tasks as assigned.

Qualifications:

  • High School diploma or equivalent preferred, along with experience in hospitality or a related field.
  • Ability to communicate information and ideas effectively.
  • Quick and accurate evaluation of alternative courses of action.
  • Ability to perform well in high-pressure situations.
  • Effective listening skills to understand and clarify concerns raised by guests and colleagues.

Key Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Maintain consistent attendance in accordance with company standards, adapting to the hotel’s scheduling needs.
  • Uphold high standards of personal grooming and appearance, including proper uniform and name tag as per brand guidelines.
  • Adhere to company standards and regulations to promote safe and efficient hotel operations.
  • Deliver turndown service to designated guest rooms and suites.
  • Refresh and clean guest rooms as required.
  • Restock the necessary supplies for guest rooms during each shift.
  • Complete all pre-cleaning tasks, including preparing guest supplies, cleaning materials, and linens for the housekeeping cart.
  • Remove all waste and soiled linens from guest accommodations.
  • Ensure all hallways, public areas, and storage closets are kept clean, organized, and vacuumed.
  • Report any maintenance issues immediately to the Housekeeping Supervisor or Manager.
  • Handle lost and found items according to established procedures.
  • Follow all directives from the Housekeeping Manager and perform additional duties as needed.

Company Overview:

As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across the nation and internationally, representing top lodging brands, luxury hotels, destination resorts, and lifestyle properties. Our dedicated associates are committed to providing outstanding service to our guests and achieving exceptional results, thriving in a culture that encourages excellence.

Benefits:

After an initial waiting period, full-time employees are eligible for a comprehensive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Life Insurance and AD&D.
  • Paid Time Off.
  • Employee Assistance Programs.
  • 401k Retirement Savings Plan.


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