Banquet Service Coordinator

2 months ago


Palmetto, Florida, United States Marriott Palmetto Resort & Spa Full time
Job Summary:

The Banquet Set-up Attendant is responsible for ensuring the smooth execution of banquet functions at the Marriott Palmetto Resort & Spa. This role involves setting up and cleaning up banquet areas, monitoring assigned sections during events, and providing exceptional service to guests.

Responsibilities:
  • Set-up and Clean-up: Ensure that banquet areas are set up and cleaned up to the highest standards, including arranging tables, chairs, and linens, and cleaning and polishing surfaces.
  • Event Monitoring: Monitor assigned sections during events to ensure that all guests are served and that the event runs smoothly.
  • Guest Service: Provide exceptional service to guests, including greeting them upon arrival, answering their questions, and addressing any concerns they may have.
  • Equipment Maintenance: Ensure that all equipment is stored in the designated area and that it is in good working condition.
  • Teamwork: Work collaboratively with other team members to ensure that all events are executed to the highest standards.
Requirements:
  • Experience: Three to six months related experience; or equivalent combination of training and experience.
  • Language: Requires the ability to read, write, and speak the English language.
  • Customer Service: Ability to manage difficult or emotional customer situations, including the ability to respond promptly to customer needs and requests for service and assistance.
  • Professionalism: Ability to maintain a high level of professionalism, including treating others with respect and consideration regardless of their status or position.
  • Knowledge: Knowledge of and ability to appropriately interpret and follow policies and procedures.
  • Safety and Security: Knowledge of and ability to adhere to safety and security procedures, including reporting potentially unsafe conditions and using equipment and materials properly.
  • Communication: Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether verbal or written.
  • Availability: Ability to meet the demands of the work schedule, including being at work and on time, and occasionally working outside of regularly scheduled hours.


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