ServiceNow OCM Business Analyst

1 day ago


Reston, Virginia, United States STAND 8 Technology Services Full time
Job Title: ServiceNow OCM Business Analyst

STAND 8 Technology Services is seeking a skilled ServiceNow OCM Business Analyst to support the design and execution of comprehensive change management, training, and communication plans for our global Media & Entertainment client.

Responsibilities:
  • Assist the OCM Lead in creating and integrating change management activities into the project plan.
  • Collaborate with Solution/Product Leads, Business Analysts, Developers, and Project Managers to ensure a smooth transition to the new ServiceNow platform.
  • Support the creation, management, and administration of detailed training and hypercare plans.
  • Conduct end-user workshops and surveys to gather feedback on the software solutions being rolled out.
  • Assist in defining and measuring success metrics and monitoring change progress.
Qualifications and Requirements:
  • 4-5 years of experience with medium to high complexity organizational change management projects.
  • Experience supporting the design and implementation of change management strategies for IT Service Management system deployments.
  • Knowledge and experience in end-user training strategy.
  • Familiarity with scrum methodology and the software development lifecycle.
Desired Characteristics:
  • Understanding of ITIL v3 or ITIL 4 processes and best practices.
  • Change Management certification or designation.
  • Exposure to the ServiceNow platform.
Benefits:
  • Medical coverage and Health Savings Account (HSA) through Anthem.
  • Dental/Vision/Various Ancillary coverages through Unum.
  • 401(k) retirement savings plan.
  • Company-paid Employee Assistance Program (EAP).

STAND 8 Technology Services provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.



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