Patient Account Coordinator

1 week ago


St Louis, Missouri, United States Urgent Care Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Account Representative to join our team at Urgent Care Group. As a Patient Account Representative, you will play a critical role in communicating with patients regarding insurance processing, balances due, and payment arrangements.

Responsibilities
  • Answer patient questions regarding insurance processing, balances due, and payment arrangements via email and phone
  • Process payments on balances due through various collections programs
  • Conduct auditing for patient accounts and collections accounts
  • Investigate missing or incomplete documentation to meet billing requirements
  • Notes patients accounts regarding discussions with patients
  • Negotiate deadlines or payment plans when necessary
  • Work multiple manual spreadsheets during phone downtime and between patient calls
Requirements
  • Excellent organizational skills and attention to detail
  • Proficient with Microsoft Office Suite or related software
  • Proficient with or the ability to quickly learn collections related systems, and similar computer applications
  • Prior related office experience required
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
  • High school diploma or equivalent required
Benefits
  • Comprehensive Medical, Dental, Vision, Life, and Short Term Disability insurance
  • Free care for you, your spouse, and children at all UCG locations (for those carrying UCG-sponsored or other health insurance)
  • Generous paid time off (PTO)
  • 401(k) plan with match
  • Employee Discounts: Amazon Prime reimbursement or Sam's, Costco, or BJs base membership and online ticket discounts

We are an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.



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