Customer Service Team Lead
2 weeks ago
At Million Air, we are seeking a highly skilled Customer Service Team Lead to join our team. This is an exempt position that requires a strong focus on customer satisfaction and team leadership.
**Job Overview:**
The Customer Service Team Lead will be responsible for overseeing the customer service team, prioritizing tasks, assigning work, and monitoring performance. The ideal candidate will have excellent interpersonal skills, be self-motivated, and have a strong customer orientation.
**Responsibilities:**
- Greet customers in a professional manner and ensure exceptional service delivery.
- Supervise the customer service team, provide training as required, and monitor performance.
- Oversee invoicing for services for accuracy and completeness.
- Review customer service team payroll, manage overtime, and submit to payroll for processing.
- Responsible for hiring process to create a well-rounded team with customer and safety focus.
- Act on reports of service failures or customer concerns until resolved to customer satisfaction.
- Maintain vendor list for hotels, ground transportation, etc., negotiated preferred rates for customers and pilots.
**Competencies:**
- Excellent communication and interpersonal skills.
- Able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record).
- Bi-lingual preferred.
- Strong computer skills including Microsoft office products and point of sale programs.
- Basic mathematical knowledge.
**Work Environment:**
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
**Physical Demands:**
- Must be able to lift 25 pounds.
- Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers.
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.
**Salary:** $60,000 - $80,000 per year, depending on experience.
**Eligibility Qualifications:**
- CUSTOMER SERVICE EXPERIENCE PREFERRED IN THE SERVICE INDUSTRY.
- COLLEGE DEGREE PREFERRED. HIGH SCHOOL DIPLOMA ACCEPTED.
- AVIATION/HOSPITALITY CUSTOMER SERVICE EXPERIENCE PREFERRED.
- ABILITY TO WORK EVENINGS WEEKENDS, AND HOLIDAYS.
- ACCEPTABLE DRIVING RECORD.
- ABILITY TO PASS A BACKGROUND CHECK.
- ZERO TOLERANCE DRUG FREE EMPLOYER INCLUDES PRE-EMPLOYMENT AND RANDOM SCREENING.
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