Customer Service Operations Director
1 week ago
We are seeking a highly motivated and experienced Customer Service Operations Director to join our team at Million Air. As a key member of our organization, you will play a crucial role in ensuring exceptional customer service experiences for all internal and external customers.
Key Responsibilities:
- Lead and manage the customer service team to provide timely and effective solutions to customer inquiries and issues.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams to ensure seamless communication and coordination.
- Monitor and analyze customer feedback to identify areas for improvement.
- Provide training and coaching to team members to enhance their skills and knowledge.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 5 years of experience in customer service management, preferably in the aviation industry.
- Proven track record of improving customer satisfaction and loyalty.
- Excellent communication, leadership, and problem-solving skills.
- Able to work effectively in a fast-paced environment.
Benefits:
- Competitive salary range: $80,000 - $110,000 per year.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Comprehensive benefits package, including medical, dental, and vision insurance.
About Us:
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.
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