Customer Service Operations Director

1 week ago


Page, Arizona, United States Million Air Full time
Job Description

We are seeking a highly motivated and experienced Customer Service Operations Director to join our team at Million Air. As a key member of our organization, you will play a crucial role in ensuring exceptional customer service experiences for all internal and external customers.

Key Responsibilities:

  • Lead and manage the customer service team to provide timely and effective solutions to customer inquiries and issues.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams to ensure seamless communication and coordination.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Provide training and coaching to team members to enhance their skills and knowledge.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 5 years of experience in customer service management, preferably in the aviation industry.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent communication, leadership, and problem-solving skills.
  • Able to work effectively in a fast-paced environment.

Benefits:

  • Competitive salary range: $80,000 - $110,000 per year.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Comprehensive benefits package, including medical, dental, and vision insurance.

About Us:

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.



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