Customer Service Liaison

4 weeks ago


Baytown, Texas, United States Kimbrell's Furniture Full time

About the Role:

Kimbrell's Furniture is seeking a highly skilled and motivated Customer Service Liaison to join our Management Team. As a key member of our team, you will be responsible for communicating directly with customers, resolving their debts, and collecting payments in a professional and courteous manner.

Key Responsibilities:

  • Interact with customers diligently, courteously, and professionally while collecting payments.
  • Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
  • Follow set strategies for collection procedures.
  • Monitor accounts to identify outstanding debts.
  • Ability to gather and verify customer's personal and credit information.
  • Retain customer loyalty while initiating processes for collection of payments.
  • Maintain and update record of customers from whom collections are made.

Requirements:

  • Proven experience in a similar role.
  • Cooperation and ability to work in a team setting is a vital skill required for this position.
  • Knowledge of billing procedures and collection techniques.
  • Working knowledge of MS Office and databases.
  • Patience and ability to manage stressful work situations.
  • Excellent communication skills (written and oral).
  • Problem-solving skills.
  • High school diploma is required.

Benefits:

  • $20.00 per hour
  • We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Kimbrell's Furniture:

Kimbrell's Furniture has been a trusted name in the furniture industry for over 100 years. We pride ourselves on providing exceptional customer service and quality merchandise. Our mission is to provide dependable, quality furniture, at the best value; offer easy financing; all while providing excellent customer service.



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