Insurance Claims Coordinator

7 days ago


Ann Arbor, Michigan, United States University Bancorp Full time

**Job Overview:**

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  • We are seeking a highly skilled Customer Service Representative to join our team at University Bank.
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As a key member of our customer support team, you will be responsible for providing top-notch service to clients, resolving issues efficiently, and ensuring customer satisfaction.

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**Key Responsibilities:**

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  • Answering customer calls and responding to inquiries in a timely and professional manner.
  • Handling customer complaints and concerns, escalating issues as needed.
  • Collaborating with internal teams to resolve customer issues and improve overall service quality.
  • Maintaining accurate records of customer interactions and transactions.
  • Participating in ongoing training and development to enhance skills and knowledge.
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**Requirements:*

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  • High school diploma or equivalent required; bachelor's degree preferred.
  • At least 1 year of experience in customer-facing roles, preferably in the insurance industry.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize multiple tasks.
  • Familiarity with CRM software and other technology tools.
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The estimated salary for this role is $18.00 to $22.00 per hour, commensurate with experience and qualifications.



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