Insurance Claims Coordinator
7 days ago
**Job Overview:**
">- We are seeking a highly skilled Customer Service Representative to join our team at University Bank.
As a key member of our customer support team, you will be responsible for providing top-notch service to clients, resolving issues efficiently, and ensuring customer satisfaction.
">**Key Responsibilities:**
">- Answering customer calls and responding to inquiries in a timely and professional manner.
- Handling customer complaints and concerns, escalating issues as needed.
- Collaborating with internal teams to resolve customer issues and improve overall service quality.
- Maintaining accurate records of customer interactions and transactions.
- Participating in ongoing training and development to enhance skills and knowledge.
**Requirements:*
">- High school diploma or equivalent required; bachelor's degree preferred.
- At least 1 year of experience in customer-facing roles, preferably in the insurance industry.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and prioritize multiple tasks.
- Familiarity with CRM software and other technology tools.
The estimated salary for this role is $18.00 to $22.00 per hour, commensurate with experience and qualifications.
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