Taxpayer Services Specialist

4 days ago

Louisville, Kentucky, United States Kentucky Personnel Cabinet Full time
Job Title: Taxpayer Services Specialist I

Join the Kentucky Department of Revenue as a Taxpayer Services Specialist I and be part of a team dedicated to serving the people and business owners across the Commonwealth. As a key member of our team, you will provide clear communication and negotiation skills with taxpayers and their representatives to resolve tax matters.

Responsibilities:
  • Educate and advise taxpayers on their tax liabilities and responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.
  • Assist taxpayers in computing and paying tax liabilities, preparing, paying and filing timely and/or delinquent returns by phone or in person.
  • Review tax returns as directed.
  • Update notes, histories, and taxpayer information in agency computer systems and audit work papers.
  • Record notes proficiently and accurately into agency computer systems during telephone conversations.
  • Move between computer screens to find information quickly to answer taxpayers' questions.
  • Utilize Microsoft Excel at a basic level and learn more advanced techniques.
  • Ensure the safety and confidentiality of taxpayer information, data, and records.
  • Remain up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.
Requirements:
  • Graduate of a college or university with a bachelor's degree.
  • Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis.
  • Current or prior military experience will substitute for the required college on a year-for-year basis.
Working Conditions:

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

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