Customer Service Representative
7 days ago
**Job Summary**
We are seeking a highly skilled and customer-focused Customer Service Agent to join our Personal Lines team. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their insurance needs are met, and building long-lasting relationships.
Responsibilities
- Service a dedicated book of business and maintain industry-leading retention
- Educate clients about their insurance coverages and process requested coverage changes
- Identify and resolve gaps in coverage, review renewal policies, and assist clients with claims
- Upsell and account-rounding of your own book of business to contribute to the continued growth of R&R
Requirements
- Associate Degree or equivalent
- 2+ years of Personal Lines experience preferred
- Experience with High Net Worth clients preferred
- Superior customer service skills
- Detail-oriented with strong organizational and multi-tasking abilities
- Ability to thrive in a fast-paced environment
- Accurate, efficient, and proactive approach to problem-solving
- Excellent written and verbal communication skills
- High level of professionalism with strong interpersonal skills
- Outstanding phone etiquette and listening skills
- Proficient in Microsoft Office Suite (Outlook, Word, & Excel)
- Experience utilizing an agency management system (AMS360 preferred)
- Property & Casualty Insurance license required
What We Offer
- Competitive salary and paid time off benefits
- Healthy work-life balance with a 37.5 hour work week and a half day off every other week
- Family-owned agency with an employee-centric culture
- Strong leadership structure with a commitment to growth and independence
- Brand new, purpose-built office building featuring a Fitness Center, Caf, and collaboration areas
- Ergonomic furniture including sit/stand desks for comfort while working
- Competitive Benefits package including medical, dental, vision, life, flex spending accounts, and more
- 401K plan with company match and annual profit-sharing program
- Robust wellness programs with access to an on-site masseuse and chiropractor
- Company-paid licensing, designations, and continuing education
Why Choose R&R?
- An IIABA Best Practices Agency
- Ranked the #1 Bonding and Insurance Firm 4 years running by The Daily Reporter
- A Silver Workplace Health Achievement by The American Heart Association
Community Involvement
- Philanthropy, fundraising, and volunteerism opportunities
- Discounts on personal insurance, passes to local area attractions, and more
Join Our Team
We are a dynamic and growing agency that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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