Client Relations Specialist
2 weeks ago
At PROSOL Inc., we pride ourselves on being a leading provider of customer service and sales solutions. Our dedicated team is committed to delivering exceptional service to our clients and customers. We are seeking a motivated individual to join our Customer Service and Sales division, where innovation and excellence are at the forefront of our operations.
The role of the Customer Engagement Associate is pivotal in enhancing customer satisfaction and driving sales performance. This position involves establishing effective practices and refining processes that align with our customer care goals and sales targets.
Key Responsibilities:- Engage with customers through provided lead lists, fostering new business opportunities while maintaining existing relationships.
- Address inquiries related to order status, payments, products, promotions, and technical issues to ensure a seamless customer experience.
- Exhibit strong listening skills and emotional intelligence, providing empathetic support to enhance customer interactions.
- Acquire in-depth knowledge of products and services by participating in relevant meetings and training sessions.
- Develop leadership and interpersonal skills to effectively collaborate with team members.
- Contribute to sales growth through targeted promotional initiatives.
- A Bachelor's degree in business, marketing, or a related field.
- A proven track record of exceeding performance expectations.
- Availability for full-time hours, including weekends.
- Willingness to travel periodically for professional development and networking.
- Demonstrated patience, empathy, and a genuine passion for customer service.
- Strong public speaking and communication skills.
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