Event Services Manager

2 weeks ago


New Castle, Delaware, United States Embassy Suites by Hilton Newark Wilmington South Full time


Embassy Suites by Hilton Newark Wilmington South is looking for a passionate Event Services Manager who is committed to delivering exceptional experiences for our guests during their special occasions.

In this role, you will engage directly with clients to reserve event spaces and offer tailored solutions that align with their preferences and financial plans.

We seek an individual with outstanding leadership skills to oversee the event staff and guarantee that our service standards are consistently met.

The ideal candidate will be a proactive professional with over 3 years of experience in the hospitality sector, ideally in a supervisory capacity, and a strong dedication to ensuring client satisfaction.

Key Responsibilities

  • Continuously enhance a customer-centric event department by formulating policies, procedures, quality benchmarks, and cost-efficiency strategies.
  • Oversee the daily functions of the event area, ensuring exceptional service delivery through effective supply management, event space preparation, and appropriate staffing for events.
  • Record the outcomes of each event to evaluate and improve future events and operational processes.
  • Engage with clients to discuss event options that fit their budget and address any modifications, inquiries, or concerns to ensure a successful outcome.
  • Communicate all event details to on-site staff members to ensure clarity regarding their roles and responsibilities.

Qualifications

  • High school diploma or equivalent; an associate degree in hospitality management is preferred.
  • More than 3 years of experience in managing a team within the hospitality industry, particularly in a food service context.
  • Exhibit excellent communication skills with both clients and team members.
  • Demonstrated customer service experience in a managerial role; a strong guest-focused approach is essential.
  • Proficient in computer applications, particularly MS Office (Word, Excel, and PowerPoint).


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