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Field Service Operations Manager

2 months ago

New Castle, Delaware, United States Trillium Staffing Solutions Full time

Job Summary: Trillium Staffing Solutions is seeking a highly skilled Field Service Manager to oversee the development and implementation of field service strategies.

Key Responsibilities:

  • Develop and execute field service plans to ensure optimal technician utilization and customer satisfaction.
  • Supervise and train field service technicians to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Provide technical and engineering support to field service technicians for all installations, start-ups, troubleshooting, and maintenance.
  • Assist with service quotations, oversee the service training program, and maintain the parts department inventory.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.

Requirements:

  • Proven experience as a supervisor and/or coordinator in an industrial setting.
  • Mechanical and technical expertise with industrial electronics, high-precision machinery, or similar.
  • Proficient in Microsoft Office and Google Workspace.
  • Prior experience with SAP or similar ERP software.
  • Valid and clean driver's license.

What We Offer:

  • A competitive salary range of $80-85,000 depending on experience.
  • An annual bonus opportunity of up to $8,000.
  • A comprehensive benefits package, including profit sharing plan, paid time off, and 401K.