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Customer Service Associate

2 months ago

Durham, North Carolina, United States Zonya Autmon - State Farm Agent Full time
Job Overview

Position Summary:
We are seeking a part-time professional to join our office, offering a rewarding role with competitive pay.

Key Responsibilities:

  • Deliver timely, precise, and courteous customer support. This includes addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Generate leads, arrange meetings, assess client needs, and promote suitable products and services.
  • Exhibit a strong work ethic with unwavering dedication to achieving success daily.

As a Team Member, you will benefit from:

  • A combination of salary and commission/bonus
  • Valuable industry experience
  • Opportunities for growth and advancement within the agency

Qualifications:

  • Exceptional communication abilities - written, verbal, and listening
  • Passionate about the role of insurance and financial products in helping individuals manage everyday risks, recover from unforeseen events, and achieve their aspirations
  • People-oriented and approachable
  • Self-driven and motivated
  • Proactive in addressing challenges
  • Committed to providing excellent customer service
  • Familiarity with various computer applications, especially Windows
  • Able to collaborate effectively within a team
  • Bilingual - Spanish proficiency required
  • Property and Casualty license (must be obtained)

If you possess the drive to excel and envision yourself in this position, we encourage you to complete our application process. We will reach out regarding the next steps in the interview process.

This role is with an independent contractor agent of State Farm, not directly with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any necessary licensing and training programs. State Farm agents operate as independent contractors who employ their own staff. Employees of State Farm agents are not considered employees of State Farm.