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Customer Experience Strategist

2 months ago

Riverwoods, Illinois, United States Discover Full time
{"title": "Customer Experience Specialist", "description": "Job Summary

Discover is seeking a Customer Experience Specialist to lead the delivery of strategic projects and continuous improvement initiatives that support business goals. The ideal candidate will have a strong background in customer service, operations strategy, and process improvement.

Key Responsibilities
  • Lead the development of agent materials, system tools, policy & procedures, and risk controls.
  • Monitor performance of existing business processes with respect to operational efficiency, customer experience, service delivery, and compliance.
  • Identify ways to leverage data and information to drive insights and understand customer and employee experiences.
Requirements
  • Bachelor's degree in marketing, Business Administration/Management, or related field.
  • 6+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution, or related field.
  • In lieu of degree, 8+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution, or related field.
What We Offer
  • Competitive total compensation package.
  • Range of benefits and programs based on eligibility.
About Discover

Discover is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

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