Group Reservations Coordinator

1 month ago


Moreno Valley, California, United States Merge Opportunities Full time
Job Title: Group Reservations Coordinator

At Merge Opportunities, we are seeking a highly skilled Group Reservations Coordinator to join our team. As a key member of our convention services process, you will be responsible for managing group reservations and group rooms inventory.

Key Responsibilities:
  • Establish initial contact with customers at file turnover and maintain a strong relationship throughout the process.
  • Manage group rooms inventory, including tracking and managing changes to rooming lists and obtaining no-show and wash history.
  • Prepare and submit group rooms recap reports, including tracking and managing group comps, and rebate/commission calculations.
Requirements:
  • Expert knowledge of Word, Excel, and Encore/Spirit.
  • Excellent multi-tasking and organizational skills.
  • Excellent time-management skills.
  • Excellent customer service and interface skills.
  • Understanding of rooms merchandising and yield management processes.

We are committed to diversity, equity, and inclusion, and we strive to reflect the world we care about with teams that achieve and grow together. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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