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HRIS Applications Specialist

2 months ago

Houston, Texas, United States Clearpoint Full time
Job Summary

We are seeking a highly skilled HRIS Applications Specialist to join our team at Clearpoint. The successful candidate will be responsible for maintaining and monitoring our Human Capital Management (HCM) / Human Resource Information Systems (HRIS) to maximize availability and performance.

Key Responsibilities
  • Technical Support: Provide technical direction and assistance for assigned applications, including UKG Pro, UKG WFM (Dimensions), and UKG Business Intelligence (People Analytics).
  • Incident Management: Monitor incoming service requests and incidents for assigned application(s), investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue.
  • User Support: Work directly with users to identify and resolve issues adversely impacting business processes.
  • Documentation: Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in the area of responsibility along with regular audits to validate accuracy.
  • Training: Develop documentation and provide training to users as appropriate.
  • Process Improvement: Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications.
Requirements
  • Education: Bachelor's Degree in Computer Science, MIS, or equivalent work experience in a related field.
  • Experience: 5+ years of experience supporting HRIS applications, 3+ years of experience with Oracle and SQL databases, and 2+ years of experience in application development or a programming language.
  • Skills: Extensive hands-on experience with UKG Pro, UKG WFM (Dimensions), UKG Business Intelligence (People Analytics), familiarity with HRIS products like Workday, SAP HCM, Oracle Fusion HCM, Kronos, ADP Vantage HCM, Lawson HCM, Oracle Taleo, SumTotal, SilkRoad, and ITIL concepts.
Preferred Qualifications
  • ITIL Foundations certified
  • Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)