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Retail Operations Leader

2 months ago

Nashville, Tennessee, United States Cameron Craig Group Full time
Position Overview:
As a Retail Operations Leader, you will play a pivotal role in overseeing the daily functions of our boutique, ensuring a seamless shopping experience for our clients. Your schedule will align with boutique hours, typically from 10:30 AM to 7 PM on weekdays, with weekend availability required based on operational needs.

Key Responsibilities:
- Drive sales and enhance customer satisfaction through exceptional service.
- Manage daily operations while fostering employee growth and development.
- Collaborate effectively with boutique teams and report directly to the District Sales Manager.

Ideal Candidate Profile:
We seek individuals who possess strong communication skills coupled with a strategic approach to retail management. Our Retail Operations Leader should be passionate about empowering both clients and team members, celebrating successes together.

Compensation:
We offer a competitive annual salary along with a performance-based commission and bonus structure. Successful candidates are typically confident, goal-oriented, and focused on delivering exceptional experiences.

Essential Qualifications:
- A polished and professional appearance that reflects our brand image.
- Confidence and self-awareness in all interactions.
- Ability to work autonomously as well as collaboratively within a team.
- A genuine interest in the bridal industry with a commitment to ongoing training and development.
- Exceptional service skills with meticulous attention to detail.
- Capacity to learn and articulate knowledge about designers, garment fit, and alterations.
- Strong analytical skills to measure and assess key performance indicators (KPIs).
- Understanding of retail operations and a commitment to upholding brand standards.
- Enthusiasm for leading, motivating, and retaining a high-performing sales team.
- Excellent written and verbal communication skills.
- Strong organizational skills and a proactive problem-solving attitude.
- Ability to adapt to changing priorities based on business needs.
- Familiarity with CRM software and the physical capability to lift up to 35 pounds.

Experience Requirements:
- Minimum of 2 years in a Retail Management role (experience in bridal is advantageous).
- At least 1 year of sales experience.
- Over 5 years of customer service experience.
- Proficiency in Apple products, Google Drive, and Microsoft Office.
- High school diploma or equivalent.

Additional Information:
We are an equal opportunity employer and value diversity in our workforce. We do not discriminate based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by law. We encourage all qualified candidates to apply.