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Server - Live Music Ambassador
2 months ago
Live Nation Entertainment is a global leader in live entertainment, and we're seeking a skilled Server to join our team at one of our concert venues. As a Server, you'll be responsible for providing exceptional customer service, managing cash and credit transactions, and maintaining a clean and safe environment for our guests.
Key Responsibilities:- Anticipate and respond to guests' needs, ensuring a positive experience throughout their visit.
- Suggestively sell beverages and menu items, taking orders and communicating with the bar team.
- Answer guest questions, make recommendations, and up-sell liquors while maintaining a professional demeanor.
- Deliver drinks, maneuvering trays through large crowds while maintaining a safe and efficient workflow.
- Remove dirty glasses and dishes from tables, including lifting and moving bus tubs up to 25 pounds.
- Keep tables clean and wiped, and maintain a clean and organized workspace.
- Clean spills, remove food, trash, or other obstacles from the floor using proper lifting techniques.
- Maintain company safety and sanitation standards, adhering to all relevant policies and procedures.
- Follow housekeeping standards per company policy, ensuring a clean and welcoming environment for our guests.
- Keep current on all standard operating procedures, including cash handling and responsible alcohol service.
- Request identification from any guest who appears to be under 30 years of age, and ensure responsible alcohol service per local ordinance and company policies.
- Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager.
- Receive payment and process cash, credit card, or Travelers check transactions according to company policy.
- Ensure that comp and void checks are processed according to company policy.
- Assist other servers and staff as needed, providing a positive and supportive team environment.
- Occasionally work Special Events that are scheduled throughout the venue, demonstrating flexibility and adaptability.
- Ability to work late hours and flexible schedule.
- Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes, and garnishes.
- 3 years of work experience interacting with people in a positive environment.
- Tolerance of all cultures, music, and art forms.
- Responsible Alcohol Awareness Training Certification or Equivalent.
- Ability to deal with intoxicated guests in a positive and safety-minded manner.
- Cash handling experience.
- Experience recognizing valid IDs.
- Experience in a live music environment.
- Working environment is fast-paced, often loud, and stressful.
- Position requires extended periods of prolonged standing and working on your feet.
- Must be able to lift or move up to 25 pounds using proper lifting techniques.
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and/or federal law.
As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation.
The expected compensation for this position in California is: $16.00 USD Hourly
