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Operations Supervisor

1 month ago

Sacramento, California, United States Live Nation Entertainment Full time

About Live Nation Entertainment

Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our company is passionate about creating unforgettable experiences for our fans and employees alike.

About the Role

We are seeking an experienced Operations Supervisor to join our team at Live Nation Entertainment. As an Operations Supervisor, you will be responsible for ensuring the smooth execution of live music events, including venue operations, security, and guest relations. You will work closely with our Ops Manager and Security Supervisor to perform day-of-show duties, respond to guest inquiries, and resolve any issues that may arise.

Key Responsibilities

  • Work directly with the Ops Manager and Security Supervisor to perform day-of-show duties
  • Respond to all elevated staff/guest inquiries and concerns regarding shows, artist meet and greet packages, amenities, and VIP programs
  • Work through and correct guest concerns and complaints regarding security and customer service-related situations
  • Follow up with Security and Guest Services teams to ensure service standards are met
  • Perform opening/running/closing duties according to Live Nation policy
  • Inform guests of Music Hall amenities and make recommendations
  • Maintain line of sight/atmosphere control by circulating through work areas and reporting any issues encountered
  • Suggestive selling of all venue products and services when applicable
  • Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
  • Create pre-shift sheets and relay information from management directly to staff
  • Turn in all lost and found articles to Box Office
  • Ensure responsible alcohol service per Responsible Alcohol Service training and Live Nation alcohol policies
  • Ensure proper line of sight maintenance by all staff at all points of guest contact and maintain the security of Back of House areas
  • Lead all pre-shift meetings prior to the start of shift
  • Communicate to M.O.D. any issues that guests or team members may have
  • Work with the M.O.D. to resolve any and all guest issues, consults, or involves management if the situation escalates
  • Responsible for completing incident reports and collecting witness statements
  • Assist M.O.D. with all ejection logs and incident reports
  • Required to work Special Events scheduled throughout the venue

Requirements

  • Responsible Alcohol Awareness Training Certification or Equivalent
  • Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations
  • Skills in guest relations/staff relations, assessing and anticipating special needs of guests
  • Prioritization of duties and effective communication skills
  • Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
  • Read guests to anticipate their needs
  • Turn potentially negative situations into positive ones
  • Communicate well with team members and managers and foster an atmosphere of unity and camaraderie

Preferred

  • Experience in a live music environment
  • College diploma in a related field

Physical Demands/Working Environment

  • Working environment is fast-paced, often loud, and stressful
  • Position requires extended periods of prolonged standing and working on your feet
  • Must be able to lift or move up to 40 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation's Commitment to Diversity and Inclusion

We are passionate about creating a workplace that is inclusive and respectful of all employees. We believe that diversity and inclusion are essential to our success and are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.

Accommodations

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

Reasonable Accommodations

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and/or federal law.

Equal Employment Opportunity

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion and believe that a diverse and inclusive workplace is essential to our success.