Hospitality Ambassador

2 months ago


Sacramento, California, United States Local Kitchens Full time
About the Role:

As a Guest Ambassador at Local Kitchens, you will be the face of our brand, responsible for delivering exceptional customer experiences that exceed our guests' expectations. Your primary objective will be to ensure seamless service from the moment guests enter our establishment, addressing any concerns promptly and finding solutions to ensure their satisfaction.

This role requires a dynamic and customer-centric individual who can wear different hats, from Greeter/Host to Expo and Busser, all while making every guest feel valued and content. You will be the ambassador of our brand values of Connection, Culinary, and Convenience, embodying the spirit of our company.

Key Responsibilities:
  • Welcome guests warmly upon arrival and ensure a smooth check-in process.
  • Develop a deep understanding of our menu offerings, including ingredients and dietary restrictions, to provide informed recommendations.
  • Engage with guests about our brand story, offer personalized suggestions, and address any concerns in a professional and courteous manner.
  • Coordinate the flow of food from the kitchen to ensure quality and presentation meet our high standards.
  • Ensure tables are set properly and provide necessary accompaniments to enhance the dining experience.
  • Maintain a clean and organized environment throughout the restaurant, adhering to health and safety standards.
  • Build relationships with guests, new and regular, to create a loyal customer base.
  • Resolve any guest issues promptly and professionally, ensuring a positive outcome.
  • Set an example with top-notch hospitality, embodying the Local Kitchens spirit.
Qualifications:
  • Prior experience in guest service or hospitality is preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse audiences.
  • A warm and outgoing personality, with a passion for delivering exceptional customer experiences.
  • Ability to multitask in a fast-paced environment, with a focus on attention to detail and quality.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • Ability to engage with diverse audiences, including guests with dietary restrictions and preferences.
Compensation and Benefits:
  • Competitive hourly pay plus tips, reflecting your hard work and dedication.
  • Healthcare, Dental, Vision benefits for full-time employees, ensuring your well-being and peace of mind.
  • Enjoy a meal during your shift, as a token of appreciation for your hard work.
  • Join a fast-growing company with ample growth opportunities, where your skills and talents can thrive.
Culture:
  • Guest First - prioritize guest satisfaction above all else.
  • Do Your Job - strive for excellence in every aspect of your work.
  • Respect - for yourself, colleagues, and customers, fostering a positive and inclusive work environment.
  • Team Wins - work together for success, celebrating each other's achievements.
  • Ownership - take pride in your work, knowing you are making a difference in our guests' lives.
  • Strong work ethic - a commitment to delivering exceptional results, every time.
  • On-Time - be punctual and efficient, ensuring seamless service and minimizing wait times.


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