Patient Access Services Director

1 week ago


Hayward, California, United States Tiburcio Vasquez Health Center Full time
Job Overview

We are seeking an experienced Patient Access Services Director to lead our registration and eligibility team at Tiburcio Vasquez Health Center. This is a dynamic role that requires a strong leader who can oversee various functions and departments related to patient access, including patient registration, eligibility services, and practice management training.

The ideal candidate will have a bachelor's degree in a related field and at least 5 years of experience in a supervisory or leadership role in a health center setting. They must be able to communicate effectively with staff and leadership, demonstrate flexibility, and maintain confidentiality standards.

Responsibilities:

  • Oversee the hiring and training of eligibility staff, ensuring adherence to TVHC financial policies and proper coverage at all sites.
  • Coordinate trainings for registration staff, serve as EPM expert, and maintain up-to-date knowledge of practice management software.
  • Assist Clinic Managers in the hiring process for new registration staff, facilitate training programs, and ensure standard work procedures are followed.
  • Supervise Appointment Clerk/Medical Reception and Eligibility staff, perform other related duties as assigned by the Executive Team.

Requirements:

  • High school diploma (or G.E.D) required; Bachelor's degree preferred.
  • At least 5 years of relevant job-related experience required, preferably in a health center setting.
  • Excellent verbal and written communication skills in English required; comparable skills in Spanish preferred.

Salary: $72,199 - $88,041 annually, depending on experience.



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