Customer Experience Representative

7 days ago


Phoenix, Arizona, United States The Salvation Army Thrift Store Phoenix Full time
About The Salvation Army Thrift Store Phoenix

The Salvation Army Adult Rehabilitation Center (ARC) offers a no-fee program to assist men & women in their journey to complete our rehabilitation program. We appreciate the contributions of our valued employees toward maintaining and improving the programs.

Our Retail Team

Become part of our dedicated Retail Team at The Salvation Army, working together to serve and impact our local community through our commitment to "Do The Most Good" at our Phoenix Main Thrift Store. This store supports the Adult Rehabilitation Program, promoting a positive shopping/donor experience while enhancing customer service, problem-solving, and teamwork skills.

We offer:

  • Opportunities for career growth
  • Paid Sick Leave
  • Employee Stores Discounts
  • Great Work Perks Discounts (amusement parks, museums, services, and more)
  • Employee Referral Bonuses
Job Description

As our enthusiastic and hardworking SALES ASSOCIATE/MATERIAL HANDLER, you will be responsible for ensuring all Customers and Donors needs are met by a genuine greeting and giving prompt, courteous assistance. Your duties may include stocking priced items ready to be merchandised on the sales floor, assisting in the maintenance of the store and donation area, following POS/Cash Register Policies, maintaining safety and compliance standards, attending required Monthly Store Meetings, receiving, unloading, and stocking incoming inventory items accurately and efficiently, providing Quality Assurance by inspecting products for defects and damages, courteously assisting the donor in the removal of all donated items from the donor's vehicle and provide receipt, separating and sorting all donated material into the proper containers, and properly stacking material as instructed by Management.

Qualifications to be considered for this position include a High School diploma/GED, accurate handling of POS/Cash Register operations and cash transactions, passing a background check including Criminal History and Sex Offender Registry, and ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands:

  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks, and miscellaneous carts
  • Ability to lift up to 50lbs
  • Ability to perform various repetitive motion tasks
  • Must be able to perform duties with or without reasonable accommodation
Compensation and Benefits

The estimated salary for this role is $35,000 per year, depending on experience and qualifications. As a valued member of our team, you will receive a competitive compensation package that includes paid sick leave, employee stores discounts, great work perks discounts, and employee referral bonuses.



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