Office Supervisor

4 weeks ago


Longview, Texas, United States Haverty Full time
Job Summary

Havertys is seeking a highly organized and customer-focused Office Supervisor to support store operations by supervising the Guest Service Office. The ideal candidate will have excellent communication and customer service skills, with the ability to multi-task and work independently.

Key Responsibilities:

  • Supervise and perform all functions in the Guest Services Office
  • Assist with duties required of the Office Coordinator as needed
  • Communicate and train any changes to company policy and procedures for the Guest Service Office
  • Ensure the Guest Service Office is staffed sufficiently at all times
  • Answer incoming calls, distribute calls/messages and manage store's voicemail
  • Handle customer complaints, initiate and follow up on existing customer service tickets
  • Complete opening/closing procedure checklists daily
  • Maintain office supplies and office machines
  • Perform regular audits of the store operations as stated in the Quarterly Audit Checklist
  • May assist manager with inventory
  • May process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
  • May make or ensure bank deposits are made daily by management
  • May create and process employee sales

Requirements:

  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
  • One year experience in an office environment preferred
  • One year experience in a customer service role
  • Microsoft Word, Excel and O365 experience preferred
  • Strong math skills
  • Excellent communication and customer service skills
  • Ability to multi-task
  • Highly organized
  • Must be able to follow oral and written instructions
  • Must be able to work independently while using discretion

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