Office Supervisor
4 weeks ago
Havertys is seeking a highly organized and customer-focused Office Supervisor to support store operations by supervising the Guest Service Office. The ideal candidate will have excellent communication and customer service skills, with the ability to multi-task and work independently.
Key Responsibilities:
- Supervise and perform all functions in the Guest Services Office
- Assist with duties required of the Office Coordinator as needed
- Communicate and train any changes to company policy and procedures for the Guest Service Office
- Ensure the Guest Service Office is staffed sufficiently at all times
- Answer incoming calls, distribute calls/messages and manage store's voicemail
- Handle customer complaints, initiate and follow up on existing customer service tickets
- Complete opening/closing procedure checklists daily
- Maintain office supplies and office machines
- Perform regular audits of the store operations as stated in the Quarterly Audit Checklist
- May assist manager with inventory
- May process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
- May make or ensure bank deposits are made daily by management
- May create and process employee sales
Requirements:
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
- One year experience in an office environment preferred
- One year experience in a customer service role
- Microsoft Word, Excel and O365 experience preferred
- Strong math skills
- Excellent communication and customer service skills
- Ability to multi-task
- Highly organized
- Must be able to follow oral and written instructions
- Must be able to work independently while using discretion
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