Frozen Foods Department Lead

1 week ago


Franklin, Wisconsin, United States Pick N Save Full time
Frozen Foods Department Lead

Create an exceptional customer experience through outstanding service and maintain a safe and clean environment that encourages customer loyalty. Achieve sales and profit goals for the department and monitor quality assurance standards. Direct and supervise department functions, duties, and activities. Support daily operations of the Frozen Foods department. Emphasize the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities:
  • Effective communication and leadership skills
  • Basic math skills (counting, addition, and subtraction)
  • Ability to handle stressful situations
  • Must be at least 18 years of age
Preferred Qualifications:
  • High school education or equivalent
  • Management experience
  • Retail experience
  • Second language (speaking, reading, and/or writing)

Key Performance Indicators:

  • Promote trust and respect among associates
  • Communicate company, department, and job-specific information to associates
  • Collaborate with associates and promote teamwork to achieve company/store goals
  • Establish performance goals for the department and empower associates to meet or exceed targets
  • Develop adequate scheduling to manage customer volume throughout hours of operation
  • Train and develop associates on performance of their job and participate in the performance appraisal process
  • Adhere to all local, state, and federal laws, and company guidelines
  • Create an environment that enables customers to feel welcome, important, and appreciated
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Display a positive attitude
  • Develop and implement a department business plan to achieve desired results
  • Understand the store's layout and be able to locate products
  • Create and execute sales promotions in partnership with store management
  • Inform and educate department associates about current, upcoming, and special in-store promotions
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor
  • Stay current with present, future, seasonal, and special ads
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
  • Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory
  • Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs
  • Plan, organize, and supervise the inventory process
  • Train department associates on inventory/stocking and Computer Assisted Ordering
  • Adhere to all food safety regulations and guidelines
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud


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