Front Desk Operations Manager

1 day ago


Augusta, Maine, United States TPG Hotels Resorts and Marinas Full time
Job Overview

The Night Auditor is a critical member of the hotel team, responsible for overseeing financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

Key Responsibilities:
  • Guest Services:
    • Assist guests with late check-ins and early check-outs, providing a welcoming atmosphere.
    • Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
  • Front Desk Operations:
    • Process check-ins and check-outs for guests arriving and departing during the night hours.
    • Manage reservations and room assignments, ensuring accurate information and availability.
    • Handle phone calls, take messages, and provide information to guests as needed.
    • Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
    • Ensure compliance with data protection and privacy regulations when handling guest information.
    • Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
  • Nightly Reports and Reconciliation:
    • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
    • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
    • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
Requirements:
  • High School Education or equivalent.
  • Proven experience in hotel front office operations or guest services.
  • Excellent communication and problem-solving abilities.
  • Proficiency in hotel management software and computer systems.
  • Experience with Microsoft Office applications.
Estimated Salary: $45,000 - $55,000 per year

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